480077 Field Service Bulletin - Resolve Cinq Login Issue
Revision as of 18:13, 2 July 2026 by AShanks (talk | contribs) (Created page with "=== '''Important!''' === Share with any Cinq users who experience login failures or see a Something Went Wrong error when trying to sign in to Cinq. === '''Field Service Bulletin #:''' === 480077 === '''Publication Date''' === July 2, 2026 === '''Subject ''' === Use a Standard Browser Window With Third-Party Cookies Enabled When Signing in to Cinq === '''Summa...")
Important!
Share with any Cinq users who experience login failures or see a Something Went Wrong error when trying to sign in to Cinq.
Field Service Bulletin #:
480077
Publication Date
July 2, 2026
Subject
Use a Standard Browser Window With Third-Party Cookies Enabled When Signing in to Cinq
Summary
Some Cinq users may be unable to log in and may see a Something Went Wrong error. The issue occurs when the browser is in Incognito/private mode or when third‑party cookies are blocked.
Impact
Users may be unable to sign in to Cinq until browser settings are adjusted.
Affected Products
Cinq.
Affected Release
Not applicable.
Role Targeted
Cinq users.
Additional details/circumstances
Not applicable.
Mitigation
To resolve the login issue:
- Use a standard browser window (not Incognito/private mode).
- In your browser settings, ensure that third-party cookies are enabled when accessing Cinq.
- Refresh the login page and sign in again.