480077 Field Service Bulletin - Resolve Cinq Login Issue

Important!

Share with any Cinq users who experience login failures or see a Something Went Wrong error when trying to sign in to Cinq.

Field Service Bulletin #:

480077

Publication Date

July 2, 2026

Subject                                                                         

Use a Standard Browser Window With Third-Party Cookies Enabled When Signing in to Cinq

Summary

Some Cinq users may be unable to log in and may see a Something Went Wrong error. The issue occurs when the browser is in Incognito/private mode or when third‑party cookies are blocked.

Impact

Users may be unable to sign in to Cinq until browser settings are adjusted.

Affected Products

Cinq.

Affected Release

Not applicable.

Role Targeted

Cinq users.

Additional details/circumstances

Not applicable.

Mitigation

To resolve the login issue:

1. Use a standard browser window (not Incognito/private mode).
2. In your browser settings, ensure that third-party cookies are enabled when accessing Cinq.
3. Refresh the login page and sign in again.