View source for 480077 Field Service Bulletin - Resolve Cinq Login Issue

=== '''Important!''' ===
Share with any Cinq users who experience login failures or see a Something Went Wrong error when trying to sign in to Cinq.

=== '''Field Service Bulletin #:''' ===
480077

=== '''Publication Date''' ===
July 2, 2026

=== '''Subject                                                                         ''' ===
Use a Standard Browser Window With Third-Party Cookies Enabled When Signing in to Cinq

=== '''Summary''' ===
Some Cinq users may be unable to log in and may see a '''Something Went Wrong''' error. The issue occurs when the browser is in Incognito/private mode or when third‑party cookies are blocked.

=== '''Impact''' ===
Users may be unable to sign in to Cinq until browser settings are adjusted.

=== '''Affected Products''' ===
Cinq.

=== '''Affected Release''' ===
Not applicable.

=== '''Role Targeted''' ===
Cinq users.

=== '''Additional details/circumstances''' ===
Not applicable.

=== '''Mitigation''' ===
To resolve the login issue:

# Use a standard browser window (not Incognito/private mode).
# In your browser settings, ensure that third-party cookies are enabled when accessing Cinq.
# Refresh the login page and sign in again.